Privacy Policy

1. Introduction

Spyglass Intelligence Inc. ("Spyglass", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at spyglassintelligence.vercel.app, contact us, or engage our services.

This Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, and, where applicable, the General Data Protection Regulation (GDPR) of the European Union. If you have questions about this Policy, please contact us using the details in Section 12.

By using our website or services, you consent to the practices described in this Policy.

2. Who we are

Data controller:
Spyglass Intelligence Inc.
7111 Syntex Dr #3rd, Mississauga, ON L5N 8C3, Canada
Email: spyglassintelligence@gmail.com

For the purposes of the GDPR, Spyglass Intelligence Inc. is the data controller of personal information collected through this website and our services.

3. Information we collect

We collect the following categories of information:

3.1 Information you provide to us

• Contact form submissions: your name, email address, company name, website address, and message content.
• Service enquiries and proposals: information you share when requesting a quote, engaging our services, or corresponding with us.
• Payment information: billing details required to process payments (processed by our payment provider; we do not store full payment card details).

3.2 Information we collect automatically

• Hosting logs: your IP address, browser type and version, operating system, referring URLs, pages viewed, and the date and time of your visit. These are collected by our hosting provider (Vercel) for security, performance, and diagnostic purposes.
• Cookies and similar technologies: see Section 8.

3.3 Information about businesses we contact

As part of our business development activities, we collect publicly available business information — company name, website, business email address, and city — for the purpose of contacting Canadian businesses about their websites. We also maintain records of replies and unsubscribe requests.

4. How we use your information

We use the information we collect for the following purposes:

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling that produces legal effects.

5. How we share your information

We share information only with the following categories of service providers, who process it on our behalf:

These providers are bound by contractual obligations to protect your information and to process it only for the purposes we specify. Where information is transferred outside Canada (including to the United States), it may be subject to the laws of that jurisdiction, including lawful access requests by public authorities.

We may also disclose information if required by law, court order, or to protect our legal rights.

6. How long we keep your information

When information is no longer required, we securely delete or anonymise it.

7. Your rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that inaccurate or incomplete information be corrected.
• Deletion: request that we delete your personal information, subject to legal retention obligations.
• Restriction: request that we restrict processing of your information.
• Portability: request that we provide your information in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdrawal of consent: withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
• Complaint: lodge a complaint with a supervisory authority. In Canada, this is the Office of the Privacy Commissioner of Canada (OPC). In the EU, this is your local data protection authority.

To exercise any of these rights, contact us at spyglassintelligence@gmail.com. We will respond within 30 days (or sooner where required by law). We may need to verify your identity before processing your request.

8. Cookies and tracking technologies

This website does not set analytics cookies, advertising cookies, or tracking pixels. We do not track you across websites.

Our hosting provider (Vercel) may set strictly necessary cookies for security and performance purposes. These cookies do not identify you personally.

We use Microsoft Clarity to understand how visitors interact with our website. Clarity collects anonymized behavioral data such as clicks, scroll depth, and session recordings. Clarity does not set cookies for visitors from the European Economic Area, United Kingdom, or Switzerland without prior consent. You can learn more about Clarity's privacy practices at https://privacy.microsoft.com.

If we introduce analytics or marketing cookies in the future, we will update this Policy and, where required by law, obtain your consent before setting them.

9. Safeguards

We implement reasonable technical and organisational measures to protect your information, including:

• HTTPS encryption for all data transmitted to and from our website.
• Restricted access to systems containing personal information, limited to personnel who need it to perform their duties.
• Service credentials stored securely on the server, not in client-side code.
• Regular review of our security practices.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International data transfers

Some of our service providers are located in the United States. Your information may be transferred to, stored in, or processed in the United States, where data protection laws may differ from those in your jurisdiction.

Where we transfer personal information from the EU/EEA to a country without an adequacy decision, we rely on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

11. Children's privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

12. Contact us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your information, please contact us:

Spyglass Intelligence Inc.
7111 Syntex Dr #3rd, Mississauga, ON L5N 8C3, Canada
Email: spyglassintelligence@gmail.com

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or your local data protection authority.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page.

Material changes will be announced on this page. We encourage you to review this Policy periodically. Your continued use of the website after changes are posted constitutes your acceptance of the updated Policy.